Customer Service Coordinator - Generics - Herts/Home Based

Job Reference: 31751_1627381523

Position: Graduate,Customer Care Representative

Start Date: ASAP

Job Type: Permanent

Employment Hours: Full-Time

Salary: Competitive Salary and Bonus

About the role
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About the role

Customer Service Coordinator - Generics - Herts/Home Based


Our client is the UK arm of a Global organisation operating in both regulated and emerging markets in over 100 countries. They have created an exhaustive pipeline of branded generics, generics and OTC products. They pride themselves on their commitment to putting patient care and safety at the forefront of their mission to become a leading UK manufacturer of medicines, actively supporting and promoting patient wellbeing and good health.

As part of their continued expansion in the UK, they are now seeking talented Customer Service Coordinator working either from home or their Watford office.

Key responsibilities:

  • To be responsible for managing the customer expectations from raising sales Orders (SOs) to fulfilling orders
  • To oversee and provide excellent customer service through efficient order processing & associated query resolution.
  • To advise customers about stock availability and expected availability dates
  • To be responsible for managing customer queries and processes relating to deliveries and orders.
  • Contribute to the forecasting and distribution achievements of our major products through excellence in sales operations management.
  • To maintain and build on customer relationship and be a single point of contact

Your suitability for the role will be defined by your:

  • Understanding of pharmaceutical industry practices - Legislation, Product Licencing, prescription dispensing and understanding of retail pharmacy dispensing practice.
  • Ability to work on own initiative, identify opportunities for improvement and organise work on an effective and economical basis.
  • Strong inter-personal skills and ability to communicate effectively both verbally and in writing
  • Strong experience in SAP software preferred
  • Advanced level competency in Microsoft Excel
  • Team Player

An excellent salary and remuneration package will be offered to the successful candidate.

Please apply online or call CHASE for further details on 0131 553 6644

Reference Number: 31751

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