A client sought support to deliver a full training programme to equip their sales team, returning from furlough, with the skills to sell remotely for the first time.
The challenge was to build confidence and engagement with this activity in a group of people who had only ever done in person selling; and significantly had not elected to perform remote sales calls.
The client was keen to provide comprehensive training that established good and compliant standards of practise, building familiarity with technology as well as equipping the team with the right basic skills.
The training was to be delivered remotely across 2 full days. There was also the need to repeat this training across three consecutive months.
We worked closely with the client to develop content for approval covering the following areas:
We delivered the workshops with positive effect.
The experienced facilitation of all sessions enabled delegates to actively take part in the sessions and have their individual needs addressed.
Feedback from the delegates was extremely positive and all participants were successfully validated at the first time of asking.
As part of the review exercise, delegates were asked to complete an anonymous post training evaluation survey.
The feedback was exceptionally positive with all delegates indicating that their confidence increased significantly as a result of the workshops delivered by us.
When asked to state their level of comfort in delivering a remote customer interaction before and after the training, delegates recorded an increase in confidence, with 70% of the trainees rated their confidence rating as 'low' prior to training and 75% rating their confidence level as 'high' after the training.
Take a look through our other case studies in the life-sciences industry.
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